Shipping policy

Shipping Policy

Last updated: September 6, 2026

Wakewright Marine Works LLC operates an online Marine & Outdoor Store using Wakewright inventory and approved wholesale distribution partners. Depending on the products ordered, merchandise may ship from Wakewright Marine Works, a distributor warehouse, or another authorized fulfillment location.

Order Processing

Orders are processed as promptly as reasonably possible after payment authorization and product availability are confirmed.

Processing time and shipment timing can vary depending on:

Product availability
Fulfillment location
Manufacturer or distributor processing requirements
Order volume
Weekends and holidays
Oversized, freight, hazardous, or special-order merchandise

An order confirmation does not guarantee that a product has already shipped.

If an unexpected inventory or fulfillment issue prevents an order from being completed, Wakewright will contact the customer regarding available options.

Multiple Shipments

Wakewright uses multiple approved fulfillment sources. A single customer order may therefore be divided into multiple shipments.

Products from the same order may:

Ship from different locations
Use different carriers
Arrive on different days
Have separate tracking numbers
Be delivered in separate packages

Receiving only part of an order does not necessarily mean the remaining merchandise is missing.

This structure is consistent with Wakewright’s planned multi-supplier fulfillment model, where supplier offers are mapped behind a single customer-facing product.

Shipping Charges

Available shipping methods and charges will normally be displayed during checkout before the customer completes the order.

Shipping charges can vary based on:

Delivery address
Package size and weight
Product type
Carrier
Fulfillment warehouse
Expedited service selected
Oversized or freight requirements
Hazardous-material or special-handling requirements

Some products may require additional freight or handling charges that cannot be calculated through standard parcel shipping.

If additional authorization is required before shipment, Wakewright will contact the customer.

Delivery Estimates

Any shipping or delivery dates displayed at checkout or provided after an order is placed are estimates unless expressly stated otherwise.

Estimated delivery times may be affected by circumstances outside Wakewright's control, including:

Carrier delays
Weather
Natural disasters
Transportation interruptions
Distributor or manufacturer delays
Peak-season volume
Address problems
Governmental or regulatory restrictions

Wakewright does not guarantee delivery by a particular date unless a specific written guarantee has been expressly provided.

Tracking Information

Tracking information will be provided when available after a shipment has been processed by the applicable fulfillment source.

Because an order may ship in multiple packages, customers may receive more than one tracking number.

Carrier tracking information may take time to update after a shipping label is created.

Shipping Addresses

Customers are responsible for providing a complete and accurate delivery address at checkout.

Please review the shipping address carefully before submitting an order.

If an address correction is requested after fulfillment has begun, Wakewright cannot guarantee that the shipment can be redirected.

Additional carrier charges resulting from an incorrect, incomplete, or undeliverable customer-provided address may be the customer's responsibility where permitted.

P.O. Boxes

Certain products or carriers may not support delivery to a P.O. Box.

If a physical street address is required for a particular shipment, Wakewright may contact the customer before the order can be fulfilled.

Alaska, Hawaii, U.S. Territories and Other Locations

Availability of shipping to Alaska, Hawaii, U.S. territories, military addresses, or other non-contiguous destinations depends on the product, carrier, fulfillment source, and applicable transportation restrictions.

The shipping destinations and methods offered at checkout are the available options for that order.

Additional shipping charges or longer transit times may apply.

International Shipping

Wakewright does not guarantee international shipping availability for all products.

If international delivery is offered at checkout, additional restrictions, duties, taxes, customs charges, brokerage fees, or import requirements may apply.

Unless otherwise stated at checkout, the recipient is responsible for applicable customs duties, import taxes, and similar governmental charges.

Some manufacturers or distributors may prohibit international shipment of particular products.

Oversized and Freight Shipments

Large, heavy, oversized, or unusually shaped merchandise may require freight transportation instead of standard parcel delivery.

Freight shipments may require:

A valid telephone number
A physical delivery address
Delivery appointments
Customer presence at delivery
Additional unloading arrangements
Residential or lift-gate service charges

Any special freight requirements known before purchase will be communicated where reasonably possible.

Customers should inspect freight shipments for visible damage before accepting delivery whenever practical.

Hazardous or Restricted Products

Certain marine chemicals, batteries, paints, coatings, aerosols, fuels, adhesives, or other regulated products may be subject to carrier, geographic, air-transport, or hazardous-material restrictions.

These products may:

Require ground transportation
Have additional shipping charges
Be unavailable to certain destinations
Be ineligible for expedited shipping
Be subject to special return restrictions

Available shipping methods shown at checkout will control.

Damaged Shipments

If merchandise arrives damaged, please preserve the product and all packaging and contact Wakewright as soon as possible, preferably within 5 calendar days of delivery.

Please retain:

The shipping carton
Packing materials
Shipping label
Product packaging
Product and accessories

Photographs may be requested to document the condition of the shipment.

Do not discard packaging or return damaged merchandise until Wakewright provides instructions.

Lost or Missing Shipments

If tracking indicates that a package has been delivered but it cannot be located, customers should first:

Check the delivery location and surrounding area.
Check with other household members or authorized recipients.
Check with neighbors when appropriate.
Review carrier tracking details.

If the package still cannot be located, contact Wakewright with the order number and tracking information.

Wakewright will assist with the applicable carrier or fulfillment-source investigation when appropriate.

Refused and Undeliverable Shipments

Orders returned because of:

An incorrect customer-provided address
Refusal of delivery
Failure to receive or retrieve the shipment
Repeated unsuccessful delivery attempts

may be subject to return shipping, carrier fees, or other reasonable charges before any eligible refund is issued.

Order Cancellations

Customers may request cancellation before fulfillment begins.

Because Wakewright may electronically transmit orders to an approved fulfillment partner shortly after purchase, cancellation cannot be guaranteed once processing has started.

If an order has already shipped, the applicable Return and Refund Policy will apply.

Shipping and Product Availability

Inventory information can change rapidly across distributor and manufacturer systems.

In rare cases, an item may become unavailable after an order is submitted.

If Wakewright cannot reasonably fulfill an item, we may contact the customer to offer an appropriate alternative, backorder option where available, or cancellation and refund of the affected item.

Contact Us

For shipping, tracking, damaged shipment, or delivery assistance, please use the Contact page and include your order number.

Wakewright Marine Works LLC
Valdosta, Georgia
wakewrightmarineworks.com
info@wakewrightmarineworks.com