Refund policy
Return and Refund Policy
Updated October 1, 2026
The updated restocking and exchange terms apply to orders placed on or after October 1, 2026. Earlier orders remain subject to the terms disclosed when purchased.
Thank you for shopping with Wakewright Marine Works LLC. We want customers to receive the correct product in good condition and to understand the return process before making a purchase.
This policy applies to merchandise purchased through the Wakewright Marine & Outdoor Store and Wakewright Gear store. Marine service, fabrication, repair, modification, and boat-building contracts are governed by separate written agreements and are not covered by this online-store return policy.
Eligible Returns
Unless a product is identified as non-returnable, final sale, custom, special order, or subject to different return conditions before purchase, customers may request a return of an eligible item within 30 calendar days of delivery.
To qualify for a standard return, the item must generally be:
- Unused and uninstalled
- In new and resalable condition
- Complete with all parts, accessories, manuals, labels, and documentation
- In its original packaging when reasonably applicable
- Accompanied by the Wakewright order number or other proof of purchase
A return must be authorized before the item is shipped back.
Return Authorization
Do not return merchandise to Wakewright or directly to a distributor or manufacturer without return instructions.
To request a return, contact Wakewright Marine Works through our Contact page and provide:
- Your name
- Order number
- Product being returned
- Reason for the return
- Photographs when damage, defects, incorrect merchandise, or condition of the item is relevant
Wakewright will provide return instructions and, when required, a Return Merchandise Authorization (RMA) or other return reference.
Because some orders may be fulfilled directly by an approved distribution partner or manufacturer, the correct return destination may be different from the address shown on your original order.
Damaged, Defective, Incorrect or Incomplete Orders
If an item arrives damaged, defective, incorrect, or incomplete, please contact Wakewright as soon as possible after delivery, preferably within 5 calendar days.
Please retain:
- The product
- Original packaging
- Shipping carton
- Shipping label
- Packing materials
- Included accessories and documentation
Photographs may be required to document shipping damage or a product problem.
When Wakewright or the fulfillment source is responsible for an incorrect, damaged, defective, or incomplete shipment, we will work with the customer toward the appropriate replacement, repair, warranty claim, return, or refund based on the circumstances.
Non-Returnable or Restricted Items
The following items may not be eligible for a standard return:
- Custom-made, personalized, engraved, laser-marked, or made-to-order products
- Products altered, modified, cut, programmed, assembled, or installed for the customer
- Used or installed products
- Products damaged after delivery through misuse, improper installation, accident, abuse, or improper storage
- Special-order products identified as non-returnable before purchase
- Clearance or final-sale merchandise identified as final sale
- Gift cards
- Opened consumable products
- Hazardous, regulated, flammable, chemical, or other products that cannot legally or safely be returned through normal transportation channels
- Products subject to manufacturer-specific return restrictions that were disclosed before purchase
These restrictions do not eliminate any rights a customer may have regarding merchandise that was defective, damaged in shipment, incorrectly supplied, or otherwise subject to applicable law.
Electronics and Technical Products
Certain marine electronics, electrical components, navigation equipment, software-enabled products, and similar technical merchandise may have manufacturer-specific return or warranty requirements.
Products that have been installed, activated, registered, programmed, altered, or used may not qualify for a standard return and may instead require manufacturer warranty service.
Customers should verify compatibility before installation whenever fitment or system compatibility is important.
Wakewright Gear
Standard, non-personalized Wakewright apparel and merchandise that is not made to order may generally be returned under the normal eligibility requirements above.
Customized, personalized, engraved, embroidered, laser-marked, or made-to-order Wakewright products are not eligible for ordinary returns or exchanges for sizing or change of mind. Please review the size chart and order details before purchase. If an item arrives damaged, defective, or incorrect, contact info@wakewrightmarineworks.com for assistance.
Exchanges
Wakewright does not offer ordinary product exchanges. For merchandise eligible for a standard return, customers may request an authorized return and place a separate new order. This does not limit replacements or other resolutions for damaged, defective, or incorrect shipments.
Order Cancellations
Customers may request cancellation of an online-store order before fulfillment begins.
Because orders may be transmitted electronically to a fulfillment partner shortly after purchase, cancellation cannot be guaranteed once processing has begun.
If an order has already entered fulfillment or shipped, the applicable return procedure will apply.
Custom or personalized products may not be cancellable after production has begun.
Return Shipping
For ordinary customer-requested returns, return shipping costs are generally the customer's responsibility unless otherwise stated.
If Wakewright, an approved fulfillment partner, or the manufacturer shipped the wrong item or the merchandise arrived damaged or defective, Wakewright will provide instructions regarding return shipping or other resolution.
Customers should not independently ship a damaged or incorrect product until return instructions have been provided.
Original Shipping Charges
Original shipping and expedited-shipping charges are generally non-refundable on ordinary customer-requested returns.
If the return results from an error attributable to Wakewright or its fulfillment process, applicable shipping charges may also be refunded.
Restocking Fees
Ordinary customer-requested returns of eligible CWR-supplied products are subject to a 20% restocking fee based on the returned product's purchase price. This is Wakewright's customer return fee and includes return administration; it is not a statement of CWR's own fee.
No restocking fee applies when the return is due to merchandise arriving damaged, defective, or incorrectly supplied by Wakewright or its fulfillment source. Made-to-order and other non-returnable products remain subject to the restrictions above.
Products from other fulfillment sources may have different return conditions disclosed before purchase. Wakewright will provide the applicable return destination and instructions during return authorization.
Refunds
Approved refunds will generally be issued to the original payment method after the returned merchandise has been received and inspected, or after another approved resolution has been confirmed.
Please allow processing time after Wakewright confirms that the refund has been approved. Additional time may be required for the customer's bank, card issuer, payment processor, or financial institution to post the credit.
Shipping charges, return shipping, restocking charges, or other non-refundable amounts may be deducted when permitted under this policy and disclosed return conditions.
Manufacturer Warranties
Many products sold by Wakewright Marine Works may carry warranties provided by their original manufacturers.
A manufacturer's warranty is separate from Wakewright's standard return policy. After the normal return period, product defects may need to be handled through the applicable manufacturer's warranty process.
Wakewright will assist customers with available warranty or RMA information when reasonably possible.
Multiple Shipments and Fulfillment Sources
Wakewright uses multiple approved fulfillment sources. Products in the same order may occasionally:
- Ship from different locations
- Arrive in separate packages
- Have different carriers
- Have separate tracking numbers
- Require different authorized return destinations
A separate shipment does not by itself mean that part of an order is missing.
Contact Us
For return, refund, damaged shipment, warranty, or order assistance, please use the Contact page on the Wakewright Marine Works website and include your order number.
Wakewright Marine Works LLC
Valdosta, Georgia
wakewrightmarineworks.com
info@wakewrightmarineworks.com